Social Media Management is the act of monitoring and participating in social conversations across platforms with the primary focus of engaging consumers, building an online presence, and/or reputation management. Until recently, people tasked with social media management only focused on creating and executing plans to generate and post content. However, today’s consumers demand easy and non-disruptive customer support via social channels. Know what your customers are saying about your brand, know their influencers; 90% trust peer recommendations than traditional ads. Together with your team, we will identify your target audience and channels.